- 220 Insurance Dr Suite H Ft Wayne, IN 46825
About Us
Our Philosophy
We Believe you shouldn’t give an insurance company a dime until you absolutely need to, because the only way to get it back is to get sick. That’s not a very good motivation.
We Believe insurance is more complex than it needs to be. At Insurance Matters, we educate our clients. We take the time to explain insurance in everyday language and narrow down the plethora of choices to the top few options, making your decision as easy as possible.
We believe when you are fully informed, you will make the right decision for yourself. And then we take it together, step by step, year by year.
We Believe there is no ‘one-size-fits-all’ in medical insurance. That’s why we work with the leading insurance carriers, tailoring your coverage to your specific needs.
Our Story
After helping people in the finance industry for about 20yrs, Caroline took an opportunity to move into the health insurance industry, helping employers design plans for their employees. In 2006 the government made sweeping changes to Medicare plans, so she helped her parents with their Medicare needs, and then their friends, and now Medicare is our Specialty.
With offices in Ft Wayne & Warsaw Indiana, as our clients have moved, we’ve ‘moved’ with them, and are now licensed in Indiana, Illinois, Michigan, Ohio, Colorado, Arizona, Texas, W Virginia, North Carolina, Georgia, & Florida, Tennessee, Maryland.
Where will you take us next?
What makes us Different – Service after the Sale
More important than selling a policy is following it through. Wow—don’t hear that very often, do you? We want you to call us first as questions or issues arise regarding your coverage. We have the best Customer Service staff! They’re on the phone with provider offices and insurance carriers every day resolving claims issues, answering your questions or concerns about your coverage.
We stay in touch with you throughout the year, because life changes — your needs change, prescriptions change, premiums & policies change, people move, and the government is stirring the pot, too. We make sure you have the right coverage for your situation, year after year.
